Terms & Conditions

Company Details

Raviv Practice London is the trading name for Usha Patel,
Northolt Village Community Centre, Ealing Road, Northolt Village, Middx, UB5 6AD.
Contact number: 0203 887 0486 
email address:  usha.patel@ravivpracticelondon.co.uk

The service
Cogmed Working memory training: online training.  Standard package can be delivered over 5 consecutive weeks or 10 weeks. Standard Package consists of: 8 calls. Pre-program discussion, Cogmed training call*, 5 progress calls and a wrap up session.  Brain Boost package can be done in 5 consecutive weeks: 4 calls program discussion, training (if required) or one or two progress calls and wrap up call.   All calls are pre-booked and scheduled prior to the training. We allow 8 days to set up the ‘Pre-program Discussion,’ and ‘The Cogmed Training call.’ After these calls the purchaser can start the training immediately or decided on start date suited to their needs.  *The ‘Cogmed training’ call is designed to each the parent how to work with their child if this training is being purchased for a child. The progress call is to help coach the parent and their child.  We aim to answer questions, provide training, schedule the work, and pre-arrange the progress calls prior to actual training.

Terms
The purchaser/client agrees to work on the agreed dates (over 5 weeks or 10 weeks) decided at the pre-program discussion.  By purchasing the training, agreeing to the work schedule the student is obliged to follow through to see the desired training outcome of improved Working Memory. In the case of parents purchasing the training for their children, the parent must see the work is completed each allocated day as per the agreed schedule of training. 

Price
As per website: Standard Package price for all new customers and Brain Boost package for Returning customers.  Brain boost is for returning Raviv Practice London clients or those who can provide proof of a previous training with another provided.

The payment terms
Pre-payment of either standard product or brain boost package.  The training can commence, 8 days after payment and both pre-training discussion and software training have taken place. The training can also be scheduled at a convenient time for the client.

Cancellation/Refunds
The customer has a right to cancel with a full refund (within 7 days ) if they have changed their minds within 14days provided and no calls have taken place.

Partial refunds
Once the two initial calls have taken place the refund will be (within 7 days) less the cost of the calls £140. 

Why you may not be eligible for a refund
There are no refunds for partially finished (abandoned) trainings or purchased trainings not implemented beyond 14 days if the training has not taken place regardless of if the process has been started.